Team Member Enablement

How to reach out to us?

Frequently visited pages

Access Requests

  • For information about the access request policies and security guidelines, please refer to the Security Team’s access request handbook page section.
  • For links to role based access request templates, system access templates, and other general instructions and FAQs, please refer to the Access Requests page.

Baseline & Role-Based Entitlements

Bramble Onboarding and machine management

Please visit the Bramble Onboarding and machine management handbook page

Self-help and troubleshooting

Experiencing some issues with your machine, access to systems, 2FA or other IT related issues? Please visit our self-help and troubleshooting handbook page

Mission Statement

IT Help

  • IT Help will triage all IT related questions as they arise.
  • Build a knowledge base of IT practices and pragmatic problem solving in the handbook.
  • Account management for password resets and lockout.
  • On call support for immediate software and hardware issues during local business hours.
  • Diagnose computer errors and provide technical support.
  • Troubleshoot software and hardware.
  • Support Weekly IT Onboarding Sessions for new Team Members.
  • Train end-users how to setup and use new technologies. Provide technical support over the phone or Web.
  • Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose, and resolve complex issues.

IT Ops

  • IT Ops will work with Security, the People Group, and Business Technology to develop automated on-boarding and off-boarding processes.
  • We will develop secure integrations between Enterprise Business Systems and with our Data Warehouse.
  • We will develop tooling and process to facilitate end-user asset management, provisioning and tracking.
  • We will work to build API Integrations from the HRIS to third party systems and
  • We triage IT related questions as they arise.
  • We build and maintain cross-functional relationships with internal teams to champion initiatives.
  • We will spearhead on-boarding and off-boarding automation efforts with a variety of custom API integrations, including and third-party resources, not limited to our tech-stack, with scalability in mind.